Workstation Godalming deliver nationwide on a next day basis. Our cut off time for next day delivery is 4.30pm.
Delivery charges for all orders under £75 are £4.80. All orders over £75 inc vat are delivered free of charge. Additional charges apply for furniture and timed deliveries.
All goods returned as faulty or supplied in error are credited in full once received back into stock and fully checked.
Delivery Schedules: Most orders are delivered on the next business day Monday to Friday apart from public holidays. All orders placed on Saturdays and Sundays will be processed on Monday.
All items are delivered by courier therefore a signature is required. Delivery can take place any time between 9am and 6pm. A specific delivery time cannot be supplied. Delivery is restricted to the United Kingdom. Delivery times are quoted in good faith but we accept no liability for late delivery.
PLEASE NOTE: Deliveries to the Scottish Highlands and Islands, Isle of Man and Channel Isles will incur a delivery cost of £24.99.
Lost & Missing Deliveries: If your order has not been delivered within a reasonable time period, please inform us by call 01483 418 345.
Missing Items: If an item is missing from your order please check your delivery note to see if it is on back-order. Your missing item will be delivered free of charge as soon as stock becomes available. All delivery shortages must be reported within 3 days of receiving your order.
Back-Orders: Any item that is out of stock when ordered will be placed on back-order. If a back-ordered product cannot be re-stocked and delivered within a reasonable time frame we will cancel the back-order and credit your payment card.
Goods should be checked on delivery prior to signing, to inspect for any damages which may have occurred during transit. Any items which are found to be damaged should be refused and returned with the driver, and such damages stated on the paperwork. Please notify us by email if an order arrives damaged and refuse the delivery from the driver. We are unable to accept responsibility for damages reported on goods which have been signed for as being in good condition.
Our shipping policies and prices are subject to change without notice.
All orders made through this website will be treated as a business transaction as we are a business to business supplies company.
Following successful payment of an order the customer will be sent an order acknowledgement by email detailing the products ordered and the cost of delivery. Our acceptance of an order takes place when we process the order even if your payment has been processed immediately. Card payments are pre-authorized at the time of ordering and not at the time of despatch. Orders are processed automatically throughout the day (Monday to Friday) and once this is done there is no opportunity to make changes or to cancel. It is the responsibility of the customer to ensure that address details are correct and the correct products have been ordered before completing an order. Please note that in some cases generic images are used to display products for sale. Please read the written product description of items carefully, particularly for size or color of an item before proceeding to place an order as the order will be sent to the warehouse for fulfillment immediately following successful payment. All orders are dispatched with next business day delivery in mind via our shipping carrier partners.
Not Required Items
We will only accept goods for return that are within 7 days of receipt providing they are returned unused, complete, fit for re-sale, not classed as non-returnable and in the original unopened packaging.
All not required items will have to be sent back by the buyer and will bear the cost of shipping.
All not required items will be subject to restocking fees which are determined based upon the condition of returned merchandise, the original shipping cost and any costs associated with item collection by courier and return to one or many warehouses. There will also be a 3% fee payable to cover the cost of online card transaction processing as well as any charges that we incur for card payment refund costs. Customers will receive a refund of their card payment amount minus the costs that we have incurred in refunding their card transaction through the merchant payment process. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely. We are not responsible for loss or theft before the merchandise is in our possession. The Buyer must ensure that sufficient transit packaging is provided to avoid damage in transit during the return.
Health and safety regulations dictate that we are unable to accept returns of any food or beverage goods once the package has been opened.
Damaged/ Faulty Goods
Any damaged or faulty products have to be reported to us within 2 days of delivery. If any instances the delivery arrives damaged please inform the courier service at the time of delivery and take pictures of the damaged items if possible. If the items are damaged or faulty we will collect the items and refund your money once the items are received back at our warehouse.
Due to our commitment to process orders ready for nationwide next business day delivery, orders are processed automatically throughout the day (Monday to Friday). If you wish to cancel your order you must notify us immediately after the checkout process is completed and payment has been made and preferably by replying to our order confirmation email. This must be done before we have we have processed the order and sent it through to the courier to be shipped otherwise it will not be possible to cancel. The cost of return shipping will be deducted from any refund for refused shipments of returned undamaged products. If order cancellation is possible and a customer's card payment has not yet been charged, we will void the payment. However, if the card has already been charged there will be a 3% fee payable to cover the card transaction cost as well as any charges that we incur for card payment refund costs. Customers will receive a refund of their card payment amount minus the costs that we have incurred in refunding their card transaction through the merchant payment process.
We accept no liability for goods returned, without prior authorisation from our Customer Support team.
All goods must be returned according to our Return/Refund policy terms with an appropriate Return Authorization Number otherwise we will be unable to issue order credits and refunds.
1. A returns authorisation number must first be obtained from our customer service team.
2. We will not accept any returns unless we are notified within 7 days of the date of delivery and then returned within 7 days of the date of issue of the returns authorisation number. The notification shall include the reason for the return, e.g. whether the Goods are defective or have been wrongly picked. The Customer has no right to return Goods which have been delivered in accordance with the Contract.
3. Goods returned must be in the original packaging and in a clean resalable condition (subject only to defects which have been notified to us. Any Goods not meeting these criteria may, at our discretion, be refused and returned to the Customer and/or, a handling charge (equal to a minimum of 15% of the order value of the Goods involved) will be levied to the Customer's account to cover the additional costs involved (such as, without limitation, repackaging costs and/or the carriage and associated costs of returning the Goods to the Customer). In addition, the Customer will be charged for any damage caused to the Goods whilst they were in the Customer's custody or control.
4. If the Customer fails to make Goods ready for collection on the return date we reserve the right to charge the Customer a handling fee.
5. If, upon examination by ourselves or the manufacturer, the retuned Goods are found not to be defective, we reserve the right to return the Goods to the Customer and to charge the Customer a handling fee equal to a minimum of 15% of the order value of the relevant Goods. In addition, the Customer shall be deemed to have purchased the replacement goods on these terms and conditions and we shall be entitled to invoice the Customer for the replacement goods.
6. We will not be responsible for the loss in transit of any Goods where the Customer makes their own arrangements to return the Goods to us.
Return Authorization Numbers must be written clearly on the outside of all returned packages (not on manufacturer packaging). All packages returned without a Return Authorization Number will be refused and returned to customer and the customer will be liable for all shipping costs. Please allow 14-21 business days for processing of returns and order refunds. No returns will be accepted without first notifying our customer returns team. A Return Authorization Number will be issued by email once we receive your return request. Please complete a 'Customer Returns Form' request via the link below giving detailed information of the reason for return. When the goods arrive back at the warehouse an inspection will be carried out and any discrepancies will be notified to the customer.
Damaged or Defective/Incomplete Products
If possible, please report any damage immediately with the shipping courier when the package is delivered as this will help to expedite the processing of any damage claims. Please use the same packaging for any goods you wish to return. We will collect these and give you a full refund, provided that the fault or damage is genuine and has not been caused by mis-use or due to fair wear and tear or damage caused by incorrect assembly. Damaged products need to be reported within 3 days of delivery. When the goods arrive back at the warehouse an inspection will be carried out and any discrepancies will be notified. We reserve the right to refuse refund for anything we deem abuse, fair wear & tear or damage caused by incorrect assembly. We can either scrap these goods for you or return them to your premises on the next available vehicle but will give you the choice before doing so.
All products are sold with full manufacturer warranties. Warranty periods vary depending on the manufacturer and product. If you experience problems with a product beyond 30 days after delivery then please contact the product manufacturer.
A separate returns procedure applies in respect of Electronic Office Supplies and Business Machines. Where a manufacturer or distributor operates a returns policy, returns will only be accepted in accordance with that policy which is available on request.
Collection requests where the customer decides to keep the goods, a charge will be levied to recover the cost of courier collection.
If a return is accepted a credit will be issued in the sum of that part of the purchase price paid in respect of the goods returned less deduction for the Sellers costs and / or handling charges specified above. The Seller may invoice the Buyer for the purchase price plus any costs and charges set out in this policy and payment will be due within 14 days of invoice.
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Prices are those ruling at the time of delivery or collection. If an item's correct price is higher than our quoted price we shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and the credit card charged. We will refund your order in part or in full in these cases as appropriate. VAT is charged at the applicable rate on all VAT incurring goods and services including any delivery charges supplied in the UK. Prices are subject to change without notice. Product specifications are subject to change without notice.
If we should receive a complaint about any part of our service it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.